Hail PilotBuilt for marketplace dispute defense
Hail Pilot combines AI investigation, product image generation, evidence management, and platform-specific strategies to protect your revenue.
AI Copilot
Buyer messages in Chinese, Bahasa, or Singlish? AI drafts the reply for you — matched to their language and tone. You check, you send.
- Detects the buyer's language automatically — no switching needed
- Knows when to be firm and when to soften — no accidental refund promises
- Face-saving replies for ZH buyers, direct but polite for EN — culturally right by default
Buyer · Shopee · 2 min ago
AI Draft · ZH
AI Investigation Engine
10 AI agents dig into your case at the same time — each looking at it from a different angle. Done in under 2 minutes.
- Every piece of evidence logged with a full chain of custody
- Finds the holes in the buyer's story before you even read it
- Spits out a platform-specific strategy — not generic advice
Recommend: Submit tracking + buyer chat evidence
Product Image Generation
No photographer, no studio. Tell us your product, we plan the shots and generate marketplace-ready images.
- Plans up to 10 shot types per product: hero, lifestyle, close-up, infographic
- Upload a reference photo — we handle background removal and style matching
- Images exported at exact Shopee and Lazada spec — ready to upload
Cotton Tote Bag — Minimalist
Fashion Accessories · Shopee SG
Waiting...
Evidence Management
All your case files in one place — organized, timestamped, and locked.
- Packing and dispatch photos captured before a dispute exists, ready for the evidence pack
- Every file is timestamped and hashed the moment it is uploaded
- Full timeline from order placed to dispute closed — nothing goes missing
Waiting for upload...
Fingerprint saved
Stored with this case's record
Abuse Detection
Some buyers do this every month. We track the patterns so you do not get hit twice.
- 8 risk signals checked: refund rate, claim timing, story consistency and more
- Patterns from your own order and refund history — repeat claimers stand out
- Works from day one even with zero order history
Buyer #B-3847
Shopee SG · 12 refunds past 60 days
Awaiting scan...
HIGH RISK — Flag for review
4 of 8 rules triggered · Serial pattern detected
Dispute Defense Reports
A proper defense submission — written the way Shopee and Lazada reviewers actually want to read it.
- Evidence strength check so you can see gaps before you submit
- Strongest evidence pushed to the front, weak evidence flagged honestly
- Step-by-step checklist so nothing is left out before the deadline hits
Item not received — SGD 148
Deadline: 2 days 14 hours remaining
Waiting...
Defense report ready
Multi-Platform Support
Selling on Shopee, Lazada, TikTok Shop or Shopify? Everything lands in one dashboard. Not on any of these? Upload a CSV and you are in.
- Official OAuth connections — no screen scraping, your account stays safe
- CSV import works for any platform with zero API key or setup
- One dashboard, one workflow — no more jumping between tabs
No channels connected
One dashboard · one workflow · zero switching
See it on your own store.
Start free and watch Hail Pilot find your money at risk in minutes — or book a 15-minute demo and we'll do it with you.