Hail PilotBuilt for marketplace dispute defense
Hail Pilot combines AI investigation, product image generation, evidence management, and platform-specific strategies to protect your revenue.
AI Copilot
Buyer messages in Chinese, Bahasa, or Singlish? AI drafts the reply for you — matched to their language and tone. You check, you send.
- Detects the buyer's language automatically — no switching needed
- Knows when to be firm and when to soften — no accidental refund promises
- Face-saving replies for ZH buyers, direct but polite for EN — culturally right by default
Buyer · Shopee · 2 min ago
AI Draft · ZH
AI Investigation Engine
10 AI agents dig into your case at the same time — each looking at it from a different angle. Done in under 2 minutes.
- Every piece of evidence logged with a full chain of custody
- Finds the holes in the buyer's story before you even read it
- Spits out a platform-specific strategy — not generic advice
Recommend: Submit tracking + buyer chat evidence
Product Image Generation
No photographer, no studio. Tell us your product, we plan the shots and generate marketplace-ready images.
- Plans up to 10 shot types per product: hero, lifestyle, close-up, infographic
- Upload a reference photo — we handle background removal and style matching
- Images exported at exact Shopee and Lazada spec — ready to upload
Cotton Tote Bag — Minimalist
Fashion Accessories · Shopee SG
Waiting...
Evidence Management
All your case files in one place — organized, timestamped, and locked. We even flag if a buyer's photo was used in another fraud case.
- Image fingerprinting catches reused fraud photos across merchants
- Every file gets a tamper-evident timestamp the moment it is uploaded
- Full timeline from order placed to dispute closed — nothing goes missing
Waiting for upload...
Photo reuse pattern found
Same image — 4 merchants, Hamming 3
Abuse Detection
Some buyers do this every month. We track the patterns so you do not get hit twice.
- 8 risk signals checked: refund rate, claim timing, story consistency and more
- Cross-merchant signals — if they burned another seller, we know (no raw data shared)
- Works from day one even with zero order history
Buyer #B-3847
Shopee SG · 12 refunds past 60 days
Awaiting scan...
HIGH RISK — Flag for review
4 of 8 rules triggered · Serial pattern detected
Dispute Defense Reports
A proper defense submission — written the way Shopee and Lazada reviewers actually want to read it.
- Win probability score so you know where you stand before you submit
- Strongest evidence pushed to the front, weak evidence flagged honestly
- Step-by-step checklist so nothing is left out before the deadline hits
Item not received — SGD 148
Deadline: 2 days 14 hours remaining
Waiting...
Defense report ready
Multi-Platform Support
Selling on Shopee, Lazada, and Amazon? Everything lands in one dashboard. Not on any of these? Upload a CSV and you are in.
- Official OAuth connections — no screen scraping, your account stays safe
- CSV import works for any platform with zero API key or setup
- One dashboard, one workflow — no more jumping between tabs
No channels connected
One dashboard · one workflow · zero switching
See it on your own store.
Start free and watch Hail Pilot find your money at risk in minutes — or book a 15-minute demo and we'll do it with you.