Insights on marketplace disputes, evidence strategy, and seller protection.
A practical calculator for marketplace sellers: work out the net loss on each lost dispute, avoid double-counting the refund, and see how many good sales it takes to recover.
TikTok Shop gives SG and MY sellers one working day to review return requests. Here are the full timelines, the evidence TikTok asks for, and how buyer disputes and seller appeals work.
A Singapore merchant's guide to Shopify Payments chargebacks: how disputes and inquiries work, response deadlines, what Shopify adds automatically, evidence by dispute type, and prevention.
Public Shopee vs Lazada dispute win rates do not exist. Here is how each platform's process works, what changes by seller type, and how to measure your own win rate properly.
A practical Shopee dispute defense guide: the four seller dispute reasons, the evidence to capture at dispatch, and a step-by-step response for returns that do not match what you shipped.
Repeat return patterns hide when each channel is viewed alone. Learn how to combine your own order history, match buyers carefully and respond proportionately within platform rules.
Return windows mean 11.11 returns arrive during 12.12. Learn which patterns deserve a closer look and how to prepare evidence, deadlines and staff before the next mega-sale.
Out-of-stock cancellations count against your shop on TikTok Shop and Shopee. Here is why multi-channel stock drifts out of sync and the sync setup and habits that prevent overselling.
Lazada's longer return windows mean more returns to review. Learn the signals that warrant a closer look and how to respond to a contested return with dispatch evidence, not accusations.
A sourced cheat sheet of return and dispute deadlines across Shopee, Lazada and TikTok Shop: what starts each clock, what happens if you miss it, and a weekly routine.
Disputes rarely cost penalty points directly. This guide explains how outcomes feed Shopee's non-fulfilment rate, why small shops have less room for error, and how to protect account health.
A practical guide for Amazon.sg sellers: when buyers can file A-to-z claims, how chargebacks differ, how both affect Order Defect Rate, and which evidence answers each claim.
Each marketplace fee is published, but the base, the tax on top and the way fees stack are easy to misjudge. Six traps SG and MY sellers should check before pricing.
Shopee decides return and refund cases quickly. Seven operational tactics, from the 72-hour dispute window to packaging guidelines and a simple dispute log, help you respond with evidence.
Generated damage photos often break the rules of light, text and physics. Learn four signs worth checking, why none is proof on its own, and how to ask for more evidence on the platform.
Lazada's return rules vary by product source, return reason and seller type. Here are five that Singapore sellers often get wrong, and how to comply.
Mismatched photos, claims that contradict your records, repeat patterns, scripted escalation and squeezed timing: five signals worth a closer look before you approve a refund.
Most one-off returns are honest. Learn the signals that suggest a repeat pattern, how to review them fairly without blacklists, and what you can do within platform policy.
Empty boxes, worn items, delivered-but-missing parcels and repeat claims: how to recognise each return-abuse pattern and capture the evidence before a dispute opens.
Commission, transaction fee, programme fees, shipping adjustments and vouchers each follow their own rule. Learn the stack and check each payout line against the order it belongs to.
32 articles published
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