Hail PilotStop losing money after the sale.
Hail Pilot is your post-purchase command center for Shopee and Lazada — win disputes with AI evidence packs, reply to buyers in their language, catch repeat abuse, and claw back leaking courier fees and ad spend. One place for everything after “buy now.”
Marketplaces are built to side with the buyer.
Refund fraud, empty-box claims and silent fee leakage quietly drain SEA sellers every single day — usually past the deadline to fight back.
¹ Shopee / Lazada Seller Centre official SLA policies (verify current rules in your Seller Centre). ² Google / Temasek / Bain e-Conomy SEA 2023 Report.
How much is at risk each month?
Drag to match your store. We'll estimate how much revenue is exposed to disputes and refunds each month.
Far more than refunds — every dollar after the sale.
Disputes, buyer messages, abuse signals, margin and ad-spend leakage — handled together, in the language your buyers write in. Not a single-trick tool.
AI Dispute Defense
A 10-agent team investigates each dispute, assembles proof of delivery, listing photos and tracking logs into one evidence pack, and drafts a firm, policy-checked response — before the auto-resolution clock runs out.
AI buyer replies
A buyer messages you; the AI reads it, detects the language, and drafts a smart, face-saving reply. You approve, edit or decline — nothing sends on its own. Live on Lazada — coming soon for Shopee.
Buyer-abuse detection
Flags empty-box claims, serial returners and “item not received” patterns in your own order history, with no buyer data shared with other merchants.
Margin & fee recovery
Surfaces overcharged courier fees and silent margin leakage so a “won” dispute doesn't quietly cost you anyway.
AI Copilot
Your own assistant for the work — ask it to draft a reply, summarise a case, or explain a marketplace rule. It answers from your data, and you stay in control.
From connected to your first win in five minutes.
Connect a channel
One tap to connect Shopee or Lazada — read-only, no API keys, no developer.
~1 minSee your money at risk
Hail Pilot scans your orders and shows what's exposed, what's closing today, and what you can win back.
~2 minDefend & recover
Approve AI-built evidence packs and replies, beat the deadlines, and watch recovered revenue add up.
first win ~5 minEvery AI reply shows its work.
High / review / escalate on every draft. Low-confidence replies route to you — never auto-sent.
Each reply links to the exact proof it's built on, so you see why it says what it says.
Drafts are editable and tone-aware. Nothing reaches a buyer without your tap.
Built to be trusted with your money.
No fluff and no fake five-stars — just how Hail Pilot is designed to work for a busy SEA seller.
Evidence, not guesswork
Every dispute is backed by proof of delivery, photos and tracking — assembled for you and shown before you submit. You see exactly what supports your case.
Built for SEA
Shopee and Lazada rules, SGD and local currencies, and buyer replies in English, 中文 or Bahasa — made for how Southeast-Asian sellers actually work.
Private by design
Official connections, encrypted data, and no raw buyer information ever shared between merchants. Nothing reaches a buyer without your tap.
Start free. Pay once you're winning.
No credit card to start. Choose a plan when you've seen the money you can recover.
- 1,000 orders / month
- 2 channel connections
- AI dispute defense & buyer-abuse signals
- 5,000 orders / month
- 5 channel connections
- Merchant Intelligence + AI buyer replies
- Margin & fee recovery
- Unlimited orders & channels
- Image Studio + priority support
- Team seats & roles
Questions sellers ask before starting.
Hail Pilot is a post-purchase command center for Southeast-Asian marketplace sellers. It connects to Shopee, Lazada, TikTok Shop and Shopify today, plus CSV import (Amazon is coming soon), and helps you win refund disputes, detect buyer abuse, and recover lost margin using AI-built evidence packs — before the marketplace auto-decides against you.
Yes. Hail Pilot connects directly to Shopee and Lazada through official APIs today — one tap, no API keys to manage. TikTok Shop, Shopify and CSV import are supported too; Amazon is coming soon.
No. Hail Pilot is free to start with no credit card. You connect Shopee or Lazada and see your money at risk within minutes — you only choose a paid plan once you've seen what you can recover.
A 10-agent AI team assembles an evidence pack — proof of delivery, listing photos, tracking logs and chat history — and drafts a policy-checked response in the buyer's language. You review the confidence score and cited evidence, then approve and submit before the auto-resolution deadline.
No. Your buyers' data is never shown to other merchants. Buyer-abuse signals are built from your own store's order and refund history.
The workspace is available in six languages including English, 中文 and Bahasa Melayu. Buyer replies are written automatically in whichever language the buyer used, with a tone toggle from professional to local-friendly.
See your money at risk — live.
Book a free 15-minute demo and we'll connect a channel and show you exactly what you can recover. Or just start free, right now.