Legal

The agreements, notices, and operational commitments that govern your relationship with Hail Pilot. All documents are available in English; ZH and MS translations follow in Phase 10.

• Terms of Service

  Master agreement governing your use of the Hail Pilot platform — Singapore-jurisdiction, AI-service-specific clauses, liability caps.

• Privacy Policy

  How we collect, use, retain, and protect personal data. PDPA + GDPR composite with DPO contact and data subject rights.

• Data Processing Agreement

  Template DPA for merchants requiring a signed agreement — PDPA s.26B breach notification, ASEAN MCCs, subprocessor change notice.

• Subprocessors

  Public list of every third-party processor we use, the service they provide, their region, and their DPA URL.

• Service Level Agreement

  99.5% uptime commitment, tiered service credits, and the named third-party platforms excluded from uptime calculation.

• Acceptable Use Policy

  What you may not do with Hail Pilot — falsifying evidence, harassing buyers, cross-merchant data mining, ToS violations.

• Cookie Policy

  Cookies we set, the third-party analytics we run, and how Consent Mode v2 controls them before any tracking script loads.

• Browser Extension Privacy

  Separate privacy notice for the Hailpilot Seller Assistant Chrome extension — Shopee + Lazada Seller Centre scope.

Questions about any of these documents: [email protected]. Data protection inquiries: [email protected].