Hail PilotWhy we built it
Selling on Shopee and Lazada in Southeast Asia means living with a brutal asymmetry: when a buyer opens a dispute, the clock starts and the platform's default leans toward the buyer. Most owners are too busy running the business to assemble proof of delivery, tracking and chat logs before the window closes — so they eat the loss.
We saw sellers losing thousands of dollars a month to refund fraud, empty-box claims and silent fee leakage — not because they were wrong, but because fighting back took time they didn't have.
What we believe
Post-purchase shouldn't be a tax on small sellers. The same AI that drafts a reply in seconds can assemble an evidence pack, flag a serial abuser, and surface a fee overcharge — before the deadline, in the seller's language.
So we built a command center that does the heavy lifting and keeps the seller in control — nothing is sent, submitted or refunded without a human tap. Trust is the product.