How can we help?

Absolutely. Even one recovered dispute a month more than covers the Free tier — and disputes hit small shops proportionally harder because there is no ops team to absorb the loss. The free scan shows exactly what is at risk before you decide anything.

Hail Pilot is a post-purchase command center. It connects to your Shopee or Lazada store and helps you win refund disputes, reply to buyers, catch buyer abuse and recover lost fees — so you stop losing money after the sale. Amazon, Shopify and CSV import are coming soon.

No technical knowledge needed. Connect your shop in 3 clicks — just log in to your marketplace and approve access, the same way you'd sign in with Google. Hail Pilot is built for busy shop owners, not engineers. There is nothing to code or install.

Hail Pilot connects directly to Shopee, Lazada, and Amazon.sg through official integrations. CSV import lets you bring in orders from almost any other marketplace — Shopify, TikTok Shop, Carousell — without an API key. More native integrations are on the roadmap.

You connect with one tap — log in to your marketplace and approve access, the same way you'd sign in with Google. No API keys, no developer, no copy-pasting codes. It takes about a minute per channel.

Yes. CSV import lets you upload an order export from any marketplace — no API key or account connection needed. It is the fastest way to get started if your platform is not yet natively connected.

Yes. You can connect more than one Shopee or Lazada shop and manage all their orders, disputes and messages from a single queue.

We monitor platform policy changes and update the rules engine accordingly. Your store settings, case workflows and custom preferences stay exactly as you configured them — you only see a notification if something needs a quick review.

No. Hail Pilot can't change your listings, prices or store settings. It reads your orders, disputes and messages, and prepares replies, refunds and defense submissions for you — but nothing is sent to a buyer or actioned on a platform until you approve it.

Yes. All data is encrypted at rest with AES-256 and stored with Singapore data residency. Hail Pilot uses official, approval-gated connections — it only acts when you approve — and no raw buyer information is ever shared with other merchants. You can disconnect anytime.

A team of AI agents reviews each dispute, gathers your proof of delivery, listing photos, tracking and chat history into one evidence pack, and drafts a firm, policy-checked response — ready for you to approve and submit before the marketplace's deadline.

It depends on your volume, but sellers commonly recover several hundred to a few thousand dollars in the first month — from won disputes, blocked abuse and reclaimed courier fees. The free scan shows your own number before you pay anything.

Never without your say-so. Every AI reply is shown to you first, with a confidence score and the evidence it used. You read it, edit if you want, and tap send. Low-confidence drafts are flagged for your review.

Always. The AI draft is fully editable — change the wording, soften or firm up the tone, or rewrite it entirely. It's a starting point that saves you time, not a script you're stuck with.

The app interface is available in 6 languages: English, 中文 (Chinese), Bahasa Malaysia, Bahasa Indonesia, ภาษาไทย (Thai), and Filipino. When replying to buyers, the AI writes in whatever language the buyer used, with a tone you can set from professional to friendly.

Under 10 minutes from sign-up to working on your first real case. About 2 minutes to connect a channel and see your first results, and around 5 more minutes to handle your first case. There is no long configuration — you are working on real disputes almost immediately.

You can keep using the free tier to try things out. Paid plans start at S$29/month and scale with your case volume and channels — you choose one only when you're ready, and you can change or cancel anytime.

Yes. Hail Pilot covers the whole post-purchase lifecycle — refunds, returns, cancellations, no-shows and chargebacks — not only formal disputes. Each gets the right workflow and evidence automatically.

Hail Pilot flags risky patterns — repeat 'item not received' claims, empty-box returns, serial refunders — using privacy-safe signals matched across merchants. It's fully compliant: no personal data is shared, only risk indicators.

No. Your orders, sales and buyer details are yours alone. Cross-merchant abuse detection uses hashed, anonymised signals — so you benefit from network-wide risk patterns without any seller ever seeing another's data.

Yes — you can invite team members and assign roles, so your ops or customer-service staff can handle cases while you keep oversight. Seat limits depend on your plan.

You're always the final check — nothing sends automatically. Each draft shows a confidence level and links to the evidence behind it, so you can verify before acting. If confidence is low, Hail Pilot tells you and asks you to review.

Nothing to install. Hail Pilot runs in your web browser, and there's a lightweight mobile view plus an optional Telegram companion for alerts on the go. Just log in and start.

Hail Pilot is built for Singapore and Southeast Asia — including Malaysia, Indonesia, Thailand, the Philippines and Vietnam — with local marketplace rules, currencies and languages supported.

No lock-in, no contracts. Plans are month-to-month and you can cancel or downgrade anytime from Settings — you keep access until the end of the period. Your data stays yours and can be exported.

Yes. You can reach a real person by chat or email during SG/SEA business hours, and the in-app Copilot answers most questions instantly. Higher plans include priority support.

Yes. Hail Pilot works on your phone's browser with a mobile-friendly layout, and an optional Telegram companion sends you alerts and lets you approve replies when you're away from your desk.

Yes. The Ads view brings your Shopee and Lazada campaigns into one place and shows true profit-ROAS after fees and cost of goods — so you can see which campaigns actually make money and cut the ones quietly losing it.

Yes. The Image Studio turns your product photos into clean, listing-ready images for Shopee and Lazada — you pick reference photos, we engineer the prompts, and you review every result before it's used.

Yes. Hail Pilot audits every order's fees against the marketplace's own rules and flags suspected overcharges — commission, service and courier fees — so you can claim back money you were quietly charged.

Your account is protected with a strong password, and you can add a passkey (Face ID or fingerprint) for one-tap, phishing-resistant sign-in. Sensitive actions can require an extra confirmation.