Hail PilotThe post-purchase playbook for SEA sellers.
Plain, step-by-step answers to the questions sellers actually search — how to win a Shopee dispute, beat a fake “not received” claim, prove delivery, block return abuse, and stop leaking fees. Written by the team building Hail Pilot.
How to fight a fake "item not received" (INR) claim
The single most common refund scam — and the tracking, delivery-scan and signature evidence that beats it before the deadline.
What counts as proof of delivery on Shopee & Lazada?
Exactly which documents each marketplace accepts, where to find them, and how to assemble a pack that holds up under review.
How to spot and block serial return abusers
The patterns behind empty-box claims and wardrobing — and how cross-merchant, privacy-safe signals flag a repeat offender before you refund.
Chargebacks in Singapore: can marketplace sellers fight them?
How card chargebacks differ from platform disputes, who actually bears the cost, and the representment evidence that works in SEA.
How to reclaim overcharged courier & shipping fees
Why a "won" dispute can still cost you, where fee leakage hides, and how to audit and claw back what you're owed each month.
Replying to angry buyers without losing the case
Face-saving, policy-safe responses in English, 中文 and Bahasa — what to say, what never to admit, and when to escalate.
Shopee dispute deadlines: how long do you really have?
The auto-resolution windows by case type, when the clock starts, and how to never miss a winnable response again.
Empty-box & wrong-item return scams: a seller's defense
How the scams work, the weigh-in and unboxing evidence that disproves them, and how to document returns from day one.
The State of SEA Marketplace Disputes
Our upcoming annual report on refund fraud, dispute win rates and fee leakage across Shopee and Lazada — built from aggregated, anonymised platform data. The citable benchmark for the region.
Stop reading about disputes. Start winning them.
Connect Shopee or Lazada and see your money at risk in two minutes. Free to start — no card.