Lee

Lee founded Hail Pilot in Singapore in April 2026 after watching SG and MY sellers lose legitimate marketplace disputes because the three-day Shopee response window, the Lazada five-day evidence window, and Amazon's A-to-Z deadlines kept colliding with messy documentation.

Hail Pilot treats post-purchase as a structured evidence workflow rather than a customer-service argument. Lee writes the engineering, the product copy, and the AI safety rails — every AI feature ships behind a feature flag, behind a human-review step, and behind a written policy that the assistant never sends to a buyer without operator approval.